Limited Warranty & Repair Program Details

IcingMagic LLC. Limited Warranty (USA Only)

The limited warranty set forth below is given by IcingMagic LLC with respect to the new product packaged with this limited warranty, when purchased and used in the United States only.

The Product is warranted against defects in materials and workmanship under normal use and service (a) for a period of one (1) year from the date of original purchase when delivered to you in new condition in its original container.

Product returned to IcingMagic LLC facility and proven to be defective upon inspection will be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a refurbished Product, as determined by IcingMagic LLC.   

Warranty repair or replacement shall not extend the original warranty period of the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover the print head, any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement.

This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software.  Non‐ IcingMagic brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by IcingMagic LLC, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

The sole warranty, if any, with respect to such non‐ IcingMagic brand items is given by the manufacturer or producer thereof.  This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:  (a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, IcingMagic LLC documentation, or services performed by someone other than IcingMagic LLC.   (a)Without limiting the foregoing, dropping the Product, scratches and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user's manual or other documentation for the Product.  (b) Use of parts, media, software or supplies (other than those sold by IcingMagic LLC.), including non‐ IcingMagic  ink cartridges or refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems.  (c) If the Product has had its serial number or dating defaced, altered or removed.

Any system software (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD‐ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), and any utility software, distributed with or for the product, is sold "AS IS" and without warranty by IcingMagic LLC. The sole warranty with respect to such software is contained in the software manufacturer's license agreement distributed therewith, including any limitations and disclaimers thereon no implied warranty,  including any implied warranty of merchantability or fitness for a particular purpose, applies to the product after the applicable period of the express limited warranty stated above, and no other express warranty or guaranty, except as mentioned above, given by any person or entity with respect to the product shall bind IcingMagic LLC.

IcingMagic LLC. shall not be liable for loss of revenue or profits, inconvenience, expense for substitute equipment or service, storage charges, loss or corruption of data, or any other special, incidental or consequential damages caused by the use, misuse, or inability to use the product regardless of the legal theory on which the claim is based, and even IcingMagic LLC has been advised of the possibility of such damages.  Nor shall recovery of any kind against IcingMagic LLC be greater in amount than the purchase price of the product causing the alleged damage.  Without limiting the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to others and their property arising out of the possession, use, misuse, or inability to use the product sold by IcingMagic LLC. Not caused solely and directly by the negligence of IcingMagic LLC.

This limited warranty shall not extend to anyone other than the original purchaser of the product or the person for whom it was purchased as a gift, and states your exclusive remedy.

IcingMagic LLC. Offers a full range of customer technical support* options:  Interactive troubleshooting, e‐mail technical support and answers to frequently asked questions (www.icingmagic.com).  Live technical support within the limited warranty Monday‐Friday (excluding holidays) at 1‐352-528-9296.

IcingMagic LLC.  Does not guarantee same day shipment in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited warranty. Note that by using this service you will keep the replacement product that is sent to you IcingMagic LLC.  Will retain the product that you originally purchased, which shall become the property of IcingMagic LLC.

* Support program specifics are subject to change without notice.